Air’s New Chapter: A Shift in Leadership and a Focus on Customer Service
As the mortgage industry continues to evolve, companies must adapt to stay ahead of the curve. Air, a prominent player in the later-life lending market, is undergoing a significant transformation. The company’s founder and chairman, Stuart Wilson, is departing to pursue a new consultancy business, marking a new era for Air.
A New Era for Air
Wilson, who founded Air in 2007, has been instrumental in shaping the company’s vision and strategy. During his tenure, Air has grown significantly, and its commitment to providing high-quality customer service has remained unwavering. As Wilson departs, he leaves behind a legacy of innovation and customer-centricity.
“The time is right for me to step back from Air. I am in the process of setting up a consultancy business and look forward to providing support to lenders and distributors who are operating or intend to step into the later-life lending market.” - Stuart Wilson
Air’s Comprehensive Conversations movement is a testament to the company’s dedication to delivering exceptional customer experiences. This initiative outlines a set of measures designed to enhance customer service in the later-life lending market. As Air enters this new phase, it’s clear that the company remains committed to putting customers at the forefront of its operations.
A New Leadership Team
Air’s reshuffle also sees the departure of group distribution director Jon Tweed, who will be taking on a new opportunity in the sector. Tweed has been a valuable member of the Air team, and his expertise will undoubtedly be missed. However, his departure creates an opportunity for new talent to join the company.
Alec Parkinson, formerly of Key, will be joining Air as director of sales operations. Parkinson brings a wealth of experience in customer engagement, which will undoubtedly be an asset to the company. Shazia Iqbal, previously a member of the Air team, has been promoted to director of marketing. Iqbal will work closely with Parkinson and the rest of the leadership team to drive Air’s marketing strategy forward.
Air’s commitment to customer service remains unwavering
The Future of Air
As Air embarks on this new chapter, it’s clear that the company is poised for continued growth and success. With a new leadership team in place and a renewed focus on customer service, Air is well-positioned to tackle the challenges and opportunities that lie ahead.
“I am so very proud of what the team at Air continues to achieve. The breadth and depth of the proposition they offer their members and corporate partners is second to none.” - Stuart Wilson
As the mortgage industry continues to evolve, companies like Air must adapt to stay ahead of the curve. With its commitment to customer service and innovative approach to later-life lending, Air is well-positioned for success in the years to come.
A new era for Air
