Nationwide Payments Back to Normal After IT Glitch
Nationwide Building Society, the UK’s largest building society, has announced that its payments to other building societies and banks are now running normally following delays on Friday. Customers experienced various issues, including difficulties in transferring money. The IT problem has been resolved, but there were backlogs that took a few hours to clear, causing delays into Friday afternoon. The firm attributed the delays to planned maintenance works that ran longer than expected, resulting in network downtime.
Richard Bagnall, a customer from Cambridge, shared his experience of being unable to make mortgage-related payments due to the issue. He needed to transfer money to another building society to redeem his mortgage on the final day of the fixed interest rate period. Despite encountering a technical error on the website during the transfer attempt, which did not indicate the payment was in a queue, he resorted to taking a cheque to the branch of Cambridge Building Society. However, he was informed that the cheque might not clear until Monday.
In response to Nationwide’s acknowledgment of the issue on social media, customers reported various problems, such as transfers leaving their accounts but not reaching the intended recipients. Another individual mentioned difficulties in purchasing a train ticket. The incident has drawn criticism from many customers, describing it as ‘shocking’ and ‘frustrating’.
While the payment issues occurred, Nationwide’s card services remained unaffected, and direct debits along with standing orders continued to function normally. The building society is currently in the process of acquiring Virgin Money in a £2.9 billion deal, which would establish the UK’s second-largest mortgage and savings group.
Related Topics
- UK Banking
- Software
- Nationwide Building Society
- Mortgages
- Information Technology
