Rise of the ‘Zoom Mortgage’

As the world adjusts to the new normal of social distancing and remote work, the mortgage industry is also undergoing a significant transformation. HSBC UK has taken a bold step forward by expanding its use of video appointments for mortgage advice, leveraging the power of Zoom technology.

The ‘Zoom Mortgage’ Revolution

With physical access to banks restricted and face-to-face mortgage appointments in branches not currently possible, HSBC UK has expanded its use of video appointments. This innovative approach enables customers to receive face-to-face mortgage advice from the comfort of their own homes.

HSBC UK expands video appointments for mortgage advice

The Benefits of Virtual Mortgage Appointments

The introduction of Zoom mortgage appointments is a game-changer for the industry. It provides customers with greater access to mortgage advice, more flexible appointment times, and eliminates the need for physical branch visits. This is particularly beneficial for those who may have mobility issues or live in remote areas.

Virtual mortgage appointments offer greater flexibility

A New Era for Mortgage Advice

Michelle Andrews, HSBC UK’s head of buying a home, emphasized the importance of adapting to the current situation. “We have learned from our experience in providing virtual mortgage appointments in our branches. The introduction of Zoom mortgage appointments is taking this one step further and providing a solution to help with the current situation.”

Michelle Andrews, HSBC UK’s head of buying a home

The Future of Mortgage Advice

As the world continues to navigate the challenges of the pandemic, the mortgage industry must evolve to meet the changing needs of customers. The rise of the ‘Zoom Mortgage’ is a significant step forward, offering customers greater flexibility, convenience, and accessibility.

The future of mortgage advice is virtual